What does it take to keep the Smithsonian running when the unexpected happens? From snowstorms to government shutdowns, the Smithsonian’s Office of Protection Services staff work behind the scenes to protect more than 14 million visitors each year, safeguard the national museum’s priceless collections, and secure facilities no matter what happens.

Join us for a behind-the-scenes conversation from one of the largest units within the Smithsonian that works every day to balance security with public access across museums, research centers, and public spaces. You’ll hear from Lieutenant Jahmal James based in Suitland, Maryland, Officer Louis Holliday with the National Air and Space Museum, Officer Wendell Diggs with the National Museum of American History, and OPS acting director Morgan C. Kane. Acting deputy director Priya Menzies Fluitt will moderate.

Through real stories and firsthand experiences, panelists will share how they navigate uncertainty, adapt in real time, and continue to serve the public during moments of disruption. This discussion will offer rare insights from the people who keep the Smithsonian secure and welcoming for all.